MICROSOFT 365 · AZURE · WINDOWS · HYBRID IT
Practical IT support
for the systems you rely on.
Cloudek Hosting helps organisations manage Microsoft 365, cloud and infrastructure operations, with clear ownership and support shaped around the environment you run.
✓ Human-led support. Agreed scope. AI with oversight.
OPERATIONS OVERVIEW ILLUSTRATIVE
CLoudek · SERVICE DELIVERY
SAMPLE WORKSPACEOne view of what matters.
HOW WE WORKPEOPLE + PROCESS + TOOLS
01Understand
02Operate
03Improve
People remain accountableSample illustration · no live customer data
CLouDEK HOSTING PVT LTDMANAGED IT & CLOUD SERVICES
01 / WHAT WE DO
Practical support for
the systems you depend on.
Bring infrastructure, cloud and user support into a service model shaped around your environment, priorities and agreed scope.
Infrastructure management
Support for servers, networks, endpoints and core IT services across on-premises and hybrid environments.
Discuss this service ↗Cloud management
Operational support for cloud environments, including health, access, configuration and cost reviews.
Discuss this service ↗Managed IT support
Structured support for everyday incidents and requests, with clear ownership, communication and escalation.
Discuss this service ↗Security & resilience
Help with practical security operations, backup readiness, recovery planning and access hygiene.
Discuss this service ↗AI-assisted operations
Use AI to help organise evidence and explain options, with people reviewing recommendations before action.
How we use AI ↗Projects & modernisation
Plan and deliver defined infrastructure and cloud changes through agreed milestones and change controls.
Discuss this service ↗Available services, platforms, response targets and responsibilities are confirmed during discovery and documented in the service agreement.
01A / START WITH A DEFINED OUTCOME
Focused reviews.
Clear next steps.
Choose a starting point for a conversation. We confirm access, scope, deliverables and fees with you before any work begins.
Security & service baseline
A scoped review of agreed Microsoft 365 settings, with findings prioritised for your environment.
- Review selected identity and security configuration
- Summarise observations and practical recommendations
- Discuss a change plan separately if needed
SPF, DKIM & DMARC review
Understand your domain’s published email authentication records and identify gaps to investigate.
- Review public MX, SPF and DMARC records
- Check DKIM records when you provide the selector
- Explain limits and suggested follow-up
Infrastructure health assessment
Agree a bounded review of selected cloud or hybrid services, focused on the questions that matter to your team.
- Confirm the systems and evidence in scope
- Review agreed health, access or cost topics
- Deliver a prioritised findings summary
A SIMPLE FIRST STEP
Prepare a service enquiry
Choose a service and describe the outcome you want. We’ll open a draft email for you to review and send. This page does not submit or store the information.
Keep it high level. Don’t include passwords, access tokens, customer records, sensitive logs or other confidential data.
These are enquiry categories, not instant purchases or service guarantees. Fees, deliverables, access, responsibilities and any implementation work are agreed in writing before an engagement starts. Reviews are limited to the systems and evidence agreed with you.
02 / A CLEAR OPERATING MODEL
Good service starts
with good understanding.
We begin with your current environment and business needs, then agree what support looks like before work begins.
Talk through your requirements ↗Discover
Understand your systems, risks, users and priorities.
Agree
Define the service boundaries, responsibilities and response targets.
Operate
Work through visible processes, records and escalation paths.
Improve
Review outcomes and identify useful next steps together.
03 / WHO WE SUPPORT
For the people
keeping IT moving.
Whether you own the business or own the systems, start with your needs. We agree responsibilities, access, service hours and priorities before work begins.
A dependable IT partner
Get a clear picture of the support your business needs, what is included and what decisions remain with you.
More hands when needed
Add agreed operational capacity while keeping your existing processes, change controls and team in the loop.
Cloud and hybrid operations
Discuss access, configuration, service health and cost visibility across the environment you already run.
Clear ownership and escalation
Set out who handles what, how issues are raised and which response targets apply in the service agreement.
✳
04 / RESPONSIBLE AI ASSISTANCE
More context for people.
People accountable for outcomes.
AI can help summarise diagnostic evidence, organise information and draft possible next steps. It can be wrong, incomplete or out of date. A qualified operator reviews recommendations and approves any work. OpsPilot does not silently run AI-generated commands.
✓ Human review before action✓ No autonomous changes✓ Customer data handled only within the agreed service and authorisation
COMPANY SERVICE AREAS
Coverage across
cloud and core IT.
Microsoft 365 & emailWindows Server & identityAzure & hybrid infrastructureVirtualisation & migrationEndpoint managementPowerShell automation
05 / ABOUT CLOUDEK
Infrastructure expertise
with clear accountability.
Cloudek Hosting Pvt Ltd provides managed IT, infrastructure and cloud services. Our technical coverage reflects practical work across Microsoft 365 and Exchange, Windows Server and Active Directory, Azure and AWS, virtualisation, endpoint management, migrations and automation.
Each engagement is scoped and delivered through Cloudek Hosting. Access, responsibilities, service hours and escalation are agreed with the customer before work begins, and delivery follows the written service scope.
Discuss a service requirement06 / COMMON QUESTIONS
Good questions.
Clear answers.
Every environment is different. These answers explain how we approach a service conversation.
What does managed IT service include?+
It depends on the agreement. A service may cover defined infrastructure, cloud, end-user or security operations. Included systems, hours, response targets, exclusions and customer responsibilities are documented before service begins.
What happens in an initial conversation?+
Start with the business need, the systems involved and the outcome you are looking for. We can identify questions, dependencies and a possible scope. A service commitment begins only after responsibilities, access, fees and any response targets are agreed in writing.
What should I include in my first email?+
Share your role, the type of environment, the challenge and a good time to respond. Please do not email passwords, API keys, sensitive customer data or unreviewed diagnostic exports.
Can Cloudek work with our existing IT team?+
Yes. The operating model can be designed around your internal team, including responsibilities, escalation paths and communication. The exact arrangement is agreed for each engagement.
Does AI make changes to our systems?+
No. AI may assist with analysis and recommendations, but outputs require human review. OpsPilot does not silently execute AI-generated commands. Any operational change must follow the agreed approval and change process.
Are response times or service levels guaranteed?+
Response targets and service levels apply only when they are explicitly included in a signed service agreement. Website descriptions are general information, not an SLA.
FREE · PRACTICAL · TRANSPARENT
Useful IT checks,
ready when you need them.
Format JSON, check common input syntax, calculate a subnet, generate a strong password, review certificate dates, and look up public email DNS records. Mail DNS lookups are opt-in and sent to a public resolver.
07 / LET’S TALK
Tell us what your
IT team needs next.
Share your platforms, support challenges and priorities. We can discuss a service model that fits your environment.
Contact Cloudek
For service discussions and general enquiries, email our team.
info@cloudekhosting.com ↗support@cloudekhosting.com ↗IMPORTANT INFORMATION
Read our AI approach ↑Website content is general information and does not create a service commitment. Availability, scope, pricing, response times, security responsibilities and outcomes are governed by the signed agreement for each service. AI-generated content may be inaccurate and is not a substitute for qualified technical or security review.